Keeping a good relationship with your patients is very important. No only to provide a service above expectations, but also to make sure their treatment is continued and successful.
That is why we are going to give you some tips on how to give your patients an amazing experience when they visit your nutrition clinic.
Going to an appointment with a dietitian is stressful as it is, that is why hearing what is concerning your patients is very important: what made them book an appointment with you, what are their dietary habits and what expectations they have with the treatment.
It's important to seize that moment to truly communicate with your patients, especially on their first appointment, in order to know them better and to create a bond.
Always remember that: from the moment that a patient enters your office, each brings a history of failures and success and you need to make sure they share those experiences with you.
Be human and create empathy
The word humanization has been frequently used in the health field because it is a valued quality. A great way to understand your patients better is being able to put yourself in their shoes.
This exercise is great to create a trusting atmosphere which will help improve the patient-dietitian relationship. Be nice, try to see through your patients' perspective and be sensitive to their problems.
During the appointment, first and foremost you need to listen to your patients. Allowing them to help you decide what is the best approach and to help you setting their behavioral and dietary changes is a very good way to keep them motivated.
Organize your appointment's schedule
The first contact your patients have with your nutrition clinic is when scheduling the appointment. Therefore, this is the first impression they have about you and your clinic.
You must prepare your team (if you have one) or yourself to be the most objective and efficient you can be in that moment. Listening carefully to the patient and addressing their questions is crucial.
Make yourself clear
Be as clear as possible throughout the whole appointment, mostly during the moments that you have to explain your patients' meal plan and recommendations.
Your patients shouldn't have any doubts or questions about it and if they do you need to make sure they are answered. After all, communication is the most effective way for your patients to have success and see their goals achieved.
Try to use a patient-friendly language. Health professionals are often too familiar with technical terms and forget that patients are not, especially when it's their first appointment.
Mantain a good relationship
Being always available for patients is probably the most important quality of a health professional. Make sure they know you are always available to help and show them they can count on you beyond your nutrition appointments. Show your patients how much you care about them and the success of their treatment.
Small gestures, such as a text on their birthday, sending them recipes from time to time, asking how they are adapting to their meal plan or if they made any behavioral changes are great ways to keep patients motivated and willing to talk to you about any doubts or questions.
Use the technology in your favour
Technology is around us every day and can be a great way to strengthen your relationship with your patients. A software can help you manage your schedule, make your appointments more efficient and keep in touch with your patients instantly, allowing you to keep track of their progress more often.
It is an investment that can bring a great differential on your services and your nutrition clinic.
Have you used any of this tips? Do you know more useful strategies that could make your relationship with your patients stronger? We would love to hear it.