Our prime goal is that our professionals have a closer contact with their clients and are able to easily communicate with them.
To do so we released a feature which will allow them to send messages to different patients at once, by grouping them to a tag.
If you have a new healthy and nutritious recipes meat free that you want to share with your vegetarian patients specifically, you can do that by creating a tag which will identify them as a group and send your new recipe with only one click.
What is a group of patients?
Our system defines groups by tags, which are essentially a keyword or a term associated with an important information which will allow you to select particular patients much quicker.
Tags can be either group ages, conditions, or other characteristics which are in common with more than one patient, making them part of a group.
They are chosen by the professional and can be edited any time. They can add or remove a tag whenever they feel necessary.
How to add patients to a group
When accessing a patient's profile, above their profile image, name and occupation is possible to add or create a tag which will better describe him.
For example, you can associate various patients which might have similar conditions, such as obesity and hypertension ou even just one of them. That patient will be part of a group or various groups with other patients.
In order to search for a group of patients you just need to click on the icon
patients on the sidebar menu and chose the group you wish to check.
How to send a message to a group
On the sidebar menu, in
messages is possible to send messages directly to a group of patients by clicking in
send message and choosing the tag of the group of patients intended.
For example, if the professional has a new recommendation to give to his patients with diabetes, it is now easy to select the tag referring to that special group, in the section
send to. That way only the patients to whom that information is useful will receive the message, and the professional won't need to send each one individually.
What changes for the patients
Your patients will receive an individual message and it will not be indicated that the message was sent to a specific group of people.
If your patients, with the messages feature enabled, reply to that group message, the system will create a new section with an individual chat allowing you to have an individual conversation with said patient.
Other important aspects of this feature
If you have a subscription plan with a limited number of active patients this feature can activate patients which are currently inactive. The system will always inform you of this matter and when you reach your limit of patients it won't let you send the message.
If you have an unlimited number of active patients per month all your patients from the selected group will receive your message successfully.
We hope this feature will allow you to have a closer relationship with your patients, keep them motivated and committed to their goals and thus, increasing patient loyality.
Our team is always trying to improve and your suggestions are always welcome.